Shipping policy
Shipping Policy
Rolling Rebels produces many of our products on a made-to-order basis to reduce waste and maintain quality control. Processing times vary depending on the product, order size, material availability, and production requirements.
Processing Times
Most standard orders are processed and shipped within approximately 1–3 business days once the order is ready for production.
Custom apparel, large orders, DTF transfer orders, pre-orders, event merchandise, and other made-to-order products may require additional processing time. Any estimated production timeline provided with a custom quote or order is an estimate unless otherwise stated in writing.
Processing times may also be extended during holidays, product launches, events, high-volume periods, or circumstances outside of our control.
In-Stock Items
Products that are already produced and in stock typically ship within 1 business day. Processing times may vary during weekends, holidays, events, and high-volume periods.
Shipping & Delivery
Available shipping methods and calculated shipping charges are displayed at checkout when applicable.
Once an order has been transferred to the shipping carrier, delivery times are determined by the carrier and destination. Carrier delivery estimates are not guaranteed by Rolling Rebels.
Rolling Rebels is not responsible for carrier delays, weather delays, service disruptions, or other delivery delays outside of our reasonable control.
Tracking Information
When tracking is available, tracking information will be sent to the email address or contact information provided with the order after the shipment has been processed.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
If an order is returned to Rolling Rebels because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may be required before the order is reshipped.
If you notice an address error before your order ships, contact us as soon as possible. We will make reasonable efforts to correct the address but cannot guarantee changes once fulfillment has begun.
Lost, Stolen, or Missing Packages
Rolling Rebels is not responsible for packages that a shipping carrier confirms as delivered but that are subsequently lost, missing, or stolen.
If a shipment is lost or damaged while in transit, contact us so we can assist with available carrier claims or determine whether the issue resulted from an error by Rolling Rebels.
International Shipping
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.
Customs processing may cause additional delivery delays outside of Rolling Rebels' control.
Local Delivery or Pickup
Local delivery or pickup may be offered for certain approved custom orders or other orders arranged directly with Rolling Rebels. Availability is not guaranteed and must be confirmed as part of the order.
Contact
For shipping questions or concerns, contact Rolling Rebels at: