Privacy policy
# Privacy Policy
Last updated: September 26, 2026
Rolling Rebels ("Rolling Rebels," "we," "us," or "our") operates this website and online store and provides related products, custom-order services, DTF transfer services, information, features, and customer support (collectively, the "Services").
Our store is powered by Shopify, which provides the ecommerce platform we use to offer our products and Services.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, request a custom quote, upload artwork, communicate with us, or otherwise use our Services.
By using our Services, you acknowledge that you have read and understand this Privacy Policy.
## PERSONAL INFORMATION WE COLLECT
Depending on how you interact with Rolling Rebels, we may collect or process the following information:
### Contact Information
This may include:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
### Order and Transaction Information
This may include:
- Products ordered
- Product sizes and quantities
- Colors and product options
- Custom-order selections
- DTF transfer selections
- Shipping and delivery information
- Order history
- Payment status
- Returns, corrections, or other order-related activity
### Payment Information
Payments are processed through Shopify and supported payment providers.
Payment-related information may include:
- Payment method
- Payment confirmation
- Billing information
- Transaction information
- Other information necessary to process or verify payment
Rolling Rebels does not independently store complete payment-card information when payment is processed through Shopify or another payment processor.
### Custom Orders, Artwork, and Uploaded Files
When you request custom products or order custom DTF transfers, we may collect information including:
- Artwork
- Logos
- PNG or SVG files
- Design instructions
- Print locations
- Garment selections
- Sizes
- Quantities
- Colors
- Customer notes
- Quote information
- Approval information
- Communications concerning the order
Files and information submitted for a custom order may be retained as reasonably necessary to produce the order, provide customer service, maintain business records, resolve disputes, or facilitate future authorized work.
### Communications
We may retain information you provide when you contact us by email, website form, quote request, customer-support request, or another communication method.
### Device and Usage Information
When you use our website, Shopify and other service providers may automatically collect information such as:
- IP address
- Browser information
- Device information
- Network information
- Website activity
- Pages viewed
- Shopping-cart activity
- Cookies and similar technologies
## HOW WE COLLECT INFORMATION
We may receive personal information:
- Directly from you
- Through our website and online store
- Through quote and custom-order forms
- Through artwork uploads
- Through purchases and checkout
- Through communications with us
- Automatically through cookies and similar technologies
- From Shopify and other service providers used to operate our business
## HOW WE USE PERSONAL INFORMATION
We may use personal information to:
- Process and fulfill orders
- Process payments
- Provide shipping and delivery
- Prepare and manage custom quotes
- Produce custom apparel
- Produce DTF transfers
- Review customer-submitted artwork
- Communicate about orders
- Provide customer support
- Maintain order and production records
- Detect and prevent fraud
- Protect our website and business
- Resolve disputes
- Enforce our policies and agreements
- Improve our website, products, and Services
- Comply with legal obligations
- Send marketing communications when permitted
We may also use information as otherwise permitted or required by applicable law.
## ARTWORK AND CUSTOMER-SUBMITTED CONTENT
Artwork, logos, images, files, and other materials submitted to Rolling Rebels may be processed and stored using Shopify and other technology or service providers necessary to receive, review, produce, fulfill, or maintain records relating to an order.
Customers should not submit sensitive personal information through artwork-upload fields or ordinary email communications.
Customer-submitted artwork and files are handled according to this Privacy Policy and our applicable order policies and terms.
## SHOPIFY
Our online store is powered by Shopify.
Shopify collects and processes personal information relating to your access to and use of our store in order to provide ecommerce, checkout, payment, security, analytics, personalization, and other services.
Information submitted through our store may therefore be transmitted to or processed by Shopify and its service providers.
Shopify may process information in countries other than the country in which you reside.
Shopify's processing of personal information is also governed by Shopify's applicable privacy policies and notices.
## HOW WE DISCLOSE INFORMATION
We may disclose personal information when reasonably necessary to operate Rolling Rebels or provide our Services.
This may include disclosure to:
- Shopify
- Payment processors
- Shipping carriers
- Technology providers
- Cloud-storage providers
- Website and ecommerce service providers
- Customer-support providers
- Analytics providers
- Marketing providers when applicable
- Professional advisers
- Government authorities when legally required
We may also disclose information when necessary to prevent fraud, enforce our agreements or policies, protect our legal rights, respond to valid legal process, or protect our customers or others.
We do not disclose customer information simply because another person requests it.
## SHIPPING PROVIDERS
When an order requires shipping, information necessary to complete delivery may be provided to the applicable shipping carrier or fulfillment provider.
This can include information such as:
- Customer name
- Shipping address
- Contact information
- Package information
- Tracking information
## MARKETING
Where permitted by law, Rolling Rebels may use customer contact information to send information regarding products, events, promotions, or other business updates.
Customers may unsubscribe from promotional email communications using the unsubscribe option provided in those messages.
Unsubscribing from promotional communications does not prevent us from sending transactional communications concerning an order, payment, shipment, account, custom quote, or customer-service matter.
## COOKIES AND SIMILAR TECHNOLOGIES
Our website and Shopify may use cookies and similar technologies to operate the store, maintain shopping-cart functionality, remember preferences, analyze website activity, provide security, improve services, and support advertising or marketing where applicable.
Available privacy controls may vary depending on your location.
## FRAUD AND SECURITY
We may use personal information and transaction information to detect, investigate, prevent, or respond to suspected:
- Fraud
- Unauthorized transactions
- Chargeback abuse
- Security incidents
- Illegal activity
- Misuse of our Services
We may retain relevant order, communication, payment, production, shipping, and delivery records when reasonably necessary for these purposes.
## DATA SECURITY
Rolling Rebels, Shopify, and our service providers use measures intended to protect personal information.
However, no internet transmission, electronic-storage system, or security method can be guaranteed to be completely secure.
Customers should not send highly sensitive or confidential information through ordinary email, artwork-upload fields, or other unsecured communication methods.
## DATA RETENTION
We retain personal information for as long as reasonably necessary for purposes including:
- Fulfilling orders
- Maintaining business and transaction records
- Customer service
- Production records
- Accounting and tax requirements
- Fraud prevention
- Dispute resolution
- Enforcement of agreements and policies
- Compliance with legal obligations
Different categories of information may be retained for different periods.
## CHILDREN'S PRIVACY
Our Services are not directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
If a parent or legal guardian believes a child has provided personal information to Rolling Rebels improperly, please contact us so the matter can be reviewed.
## YOUR PRIVACY RIGHTS
Depending on where you live, applicable law may provide certain rights concerning your personal information.
These may include the right to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Obtain certain copies of your information
- Opt out of certain marketing communications
- Opt out of certain forms of targeted advertising, sale, or sharing where applicable
These rights are not absolute and may be subject to legal exceptions.
We may need to verify your identity before processing a privacy request.
## GLOBAL PRIVACY CONTROL AND OPT-OUT RIGHTS
Depending on your location and applicable law, Shopify may recognize certain browser-based privacy preference signals, including Global Privacy Control.
Additional privacy choices may also be available through Shopify's privacy tools.
## THIRD-PARTY WEBSITES
Our website may contain links to websites or services operated by third parties.
Rolling Rebels does not control the privacy, security, or data practices of independent third-party websites.
Customers should review the applicable privacy policies of third-party services they choose to use.
## BUSINESS TRANSFERS
If Rolling Rebels is involved in a sale, merger, restructuring, financing, acquisition, bankruptcy, or similar business transaction, personal information may be disclosed or transferred as permitted by law as part of that transaction.
## LEGAL DISCLOSURES
We may preserve, use, or disclose information when reasonably necessary to:
- Comply with applicable law
- Respond to valid subpoenas, court orders, warrants, or other legal process
- Protect our legal rights
- Enforce our agreements and policies
- Investigate suspected fraud or unlawful conduct
- Protect the safety or rights of Rolling Rebels, our customers, or others
## INTERNATIONAL PROCESSING
Shopify and other service providers may process or store information outside the state, province, or country where a customer lives.
Where required, applicable safeguards may be used for international transfers of personal information.
## CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, legal requirements, or privacy practices.
The updated policy will be posted on our website with a revised "Last updated" date.
## CONTACT US
Questions regarding this Privacy Policy or requests concerning your personal information may be directed to:
Rolling Rebels
Email: info@rollingrebels.com