Refund policy

# Refund & Return Policy

All Rolling Rebels sales are considered final.

Because many of our products are custom, made-to-order, limited-run, event-specific, or produced specifically for each customer, we do not accept returns or exchanges for sizing issues, fit preference, change of mind, ordering mistakes, or customer-provided information.

Customers are responsible for reviewing all product details, sizes, quantities, colors, artwork, and order information before completing checkout.

## When We Will Correct an Order

Rolling Rebels will take responsibility when an order issue is the result of an error on our part.

Examples include:

- We shipped the wrong item
- We produced the wrong size compared with what was ordered
- We produced the wrong quantity, color, or design
- The product was damaged or defective due to our production or handling
- The finished product does not reasonably match the approved order specifications

If we made the mistake, we will work with you to correct it.

Depending on the situation, this may include replacement, reprinting, repair, store credit, or refund.

## Sizing and Fit

Sizing and fit are the responsibility of the customer.

If the size received matches the size ordered, the item is not eligible for return or exchange because it fits differently than expected.

We strongly encourage customers to review available sizing information before ordering.

## Custom and Made-to-Order Products

Custom apparel, made-to-order merchandise, DTF transfers, personalized products, event merchandise, and limited-run products are final sale.

Customer errors involving submitted artwork, sizing selections, quantities, colors, spelling, or other approved order details are not eligible for refund or replacement.

If Rolling Rebels makes a production error, we will correct the issue.

## Damaged or Incorrect Orders

If you believe Rolling Rebels made an error with your order, contact us within 72 hours of delivery.

Please provide:

- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging when relevant

We will review the order and determine the appropriate resolution.

## Order Cancellations

Orders cannot be canceled once production or fulfillment has started.

Because custom and made-to-order products may enter production shortly after payment, cancellation requests are not guaranteed.

## Shipping Issues

Rolling Rebels is not responsible for:

- Carrier delays
- Weather delays
- Incorrect addresses entered by the customer
- Delivery issues caused by inaccurate customer information

If the shipping issue is caused by an error made by Rolling Rebels, we will work to correct it.

## Contact

For order issues or support, contact:

info@rollingrebels.com